At rarecoins, we take pride in offering genuine collectible coins, fine gold, and silver bullion verified for authenticity, purity, and condition. We stand behind the quality and authenticity of our numismatic products and want you to shop with complete peace of mind.
Business Information
- Store Name: rarecoins
- Website: rarecoins.shop
- Business Address: 2127 Edwards Ave, South El Monte, CA 91733, USA
- Email: contact@rarecoins.shop
Authenticity & Quality Guarantee
- 100% Authenticity Guaranteed: Every item sold on rarecoins.shop is guaranteed to be genuine and as described regarding its metal content, weight, purity, and grade.
- Graded & Certified Coins: Certified coins provided in third-party slabbed holders (e.g., PCGS, NGC) are backed by their respective grading service guarantees.
- Detailed product documentation or certificates of authenticity are included with eligible items where applicable.
Damaged or Defective on Arrival (DOA)
If your collectible coins, gold, or silver arrive damaged, enclosed in broken protective slabs, or showing discrepancies straight out of the package:
- Notify Us Within 48 Hours: Contact our customer support team immediately at contact@rarecoins.shop.
- Provide Documentation: Please include clear photos or a short video demonstrating the damage, tampered packaging, or defect, along with your order number.
- Free Replacement or Refund: Upon verification, we will arrange for a replacement unit or a full refund under our Refund Policy.
What Is Excluded from Guarantee & Warranty?
The guarantee does not cover issues resulting from:
- Improper handling, scratching, or unauthorized cleaning/polishing of coins.
- Removal of items from sealed protective capsules, mint packaging, or certified grading slabs.
- Accidental physical damage, drops, exposure to chemicals, or improper storage after delivery.
- Normal natural toning or oxidation inherent to silver and precious metals over time.
- Financial market fluctuations in precious metal spot prices after purchase.
How to File a Claim
To initiate an authenticity or damage claim for a product purchased from rarecoins:
- Gather your original Order Number and proof of purchase.
- Send an email to contact@rarecoins.shop with the subject line:
Product Claim - [Your Order Number]. - Describe the issue in detail and attach photos or videos showing the problem.
- Our customer support team will respond within 1–2 business days with further instructions.
Contact Information
For questions regarding product authenticity, order verification, or claims:
rarecoins
2127 Edwards Ave
South El Monte, CA 91733, USA
Email: contact@rarecoins.shop
Website: rarecoins.shop